Solar panel & Battery Specialist
Terms & Condition
This agreement is between:
Solar Plant (ABN: 47 631 373 549), called "we" or "us"; Y
The customer name is the quote, referred to as “ you”
This agreement consists of:
a. these Terms and Conditions; Y
b. The quote attached to these terms & condition
1. Customer Declaration
You declare that
A. You are over the legal age of 18 years.
A. You are one of the registered owners of the property at the Installation Address & your name is on the Title Deed of this property.
B. You have never before received or been approved for any Rebate, Financial Assistance, Solar Credit, or Small-Scale Technology Certificate (STC’s) for a Solar PV Micro Embedded Generator (MEG) System at the Installation Address.
C. Where applicable, you authorised Solar Plant to conduct such credit or financial background checks on yourself, or any guarantors, as deemed necessary by Solar Plant. You acknowledge that Solar Plant may disclose information pertaining to such checks to the relevant Credit Reporting or Recovery body, in accordance with the Privacy Act 1988 (Cth).
2. Cooling off Period (UNSOLICITED SALES)
a. Cooling-off period begins on the first business day after your Customer signs and receives the Agreement;
b. Customer may terminate the Agreement without penalty by writing to You if they elect to do so within 10 days of entering the Agreement;
c. We will neither install nor provide any goods or services under the agreement during the cooling-off period;
d. We will not take a deposit for any goods or services to be provided under the agreement; e. We will not demand or accept payment from your Customer for any goods or services to be provided under the agreement during the cooling-off period;
f. Customer cannot forfeit their rights under the cooling-off period;
g. We do install, provide, or accept payment for, any goods or services under the agreement during the cooling-off period then the Customer is entitled to a 6-month cooling off period commencing on the first business day after the agreement was made; and
h. Anything else Australian laws and regulations require we will provide to the Customer (we suggest that You seek Your own legal advice).
i. We provide the Customer with a form that they may use to terminate the Agreement.
3. Jurisdiction
a. This agreement is deemed to have been made in relevant State of where the customer is located & shall be interpreted in accordance with the relevant legislation. All parties submit to the exclusive jurisdiction of the Courts of relevant state.
4.Payment & STC's:
a. Solar Plant must receive full payment prior to or on the day of the installation via Credit Card (CC), Cheque (CHQ), or Electronic Funds Transfer (EFT). Solar Plant with holds the right to postpone or cancel your installation if payment is not received as stipulated below. For CC payments, card details must be provided to Solar Plant directly (a 1.5% surcharge applies to Balance Payments via CC). CHQ payments must be payable to Solar Plant & posted to Level 1, Suite 9, 247 Macquarie Street, Liverpool, NSW 2170, or provided to our installer on the day of installation. EFT payments must be completed 48 hours prior to the date of installation unless otherwise stated & you must provide us with written proof of the transfer. Excluding Certegy Ezi-Pay Pty Ltd Customers
b. You agree to pay Solar Plant the STC's for the installation as part-payment for your system. The STC's will be paid directly to Solar Plant or an authorised Solar Plant Agent. If the Office of Clean Energy Regulator (http://www.cleanenergyregulator.gov.au) determines you are not eligible to receive STC's, & therefore Solar Plant is unable to receive the STC's, you will be liable to pay Solar Plant the value of the STC's as determined by market rates.
c. if you are not eligible for STC's, or if you wish to claim the STC's yourself, you must notify Solar Plant in writing & the complete payment for the system (including trading costs of the STC’s) is due prior to installation.
d. You acknowledge that if you breach any conditions of the STC Regulations, you may be financially liable to the Office of Clean Energy Regulator. If you commit any breach of the STC Regulations, you acknowledge that Solar Plant will not be liable to you or the Office of Clean Energy Regulator on your behalf.
e. Solar Plant, or an authorised Solar Plant Agent, will arrange for the complete documentation & processing of the sale of the STC's. You acknowledge that the price of STC’s is governed by market movements & the Renewable Energy Certificates (REC’s) guidelines. If the market price of STC’s falls below a certain point, as determined by Solar Plant at its absolute discretion, Solar Plant may decide to delay the installation until the price rises, or cancel your installation & refund your complete deposit.
f. Title & ownership of the solar system will transfer to you only upon installation & Solar Plant receiving full payment from you for the solar system. Excluding Certegy Ezi-Pay Pty Ltd Customers
g. If you fail to pay any amount that is due & payable under this agreement, Solar Plant will be entitled to charge interest on the unpaid amount at the current Reserve Bank target cash rate plus 2%. You will also have to pay Solar Plant any costs associated with the recovery of such unpaid amounts. Excluding Certegy Ezi-Pay Pty Ltd Customers
h. Failure to pay the complete amount may result in Solar Plant taking legal action against you & will void all warranties offered in conjunction with this system & installation. Excluding Certegy Ezi-Pay Pty Ltd Customers
5. Authority of access to property:
a. You authorize Solar Plant & its Contractors, Employees, & Installers full access to the property at all reasonable times to carry out work associated with the installation of your solar system, including Site Inspections, the Signing of Paperwork, the Delivery & Installation of the Solar PV System, & Grid Connection.
b. Your co-operation is required to enable such works to occur at the earliest possible time which is convenient to Solar Plant & the customer.
c. In event that you, the customer, breach this agreement, including but not limited to failure to pay the complete amount owing under this agreement, you authorize Solar Plant or any person/s authorized by Solar Plant in writing, upon giving reasonable notice, to enter the property at the installation site, or location where the goods are reasonably believed to be held, for the purpose of examining or recovering the goods. You also agree to indemnify Solar Plant for the costs of removal, enforcement, & legal action. Excluding Certegy Ezi-Pay Pty Ltd Customers
6. Liabilities and Risk:
a. Solar Plant accepts no responsibility for insurance or insurance risk of the solar system upon installation. It is your responsibility to ensure that your property insurance adequately covers your Solar PV System.
b. You acknowledge Solar Plant accepts no liability or responsibility for your Feed-in-Tariff (FiT), as administered by the relevant Government body.
c. Solar Plant accepts no responsibility for any damage or loss caused to your property by the installer which has not been caused by the installer's negligence. All Solar Plant installers are contractors who are required by Solar Plant& the relevant legislations to have appropriate third-party insurance including damage insurance. Solar Plant will work with you & the installer to rectify any damage caused to your property as a result of installer negligence.
d. You acknowledge that Solar Plant will not be responsible for any damage caused to old & brittle roofing tiles that may be cracked or damaged during installation.
e. Unless otherwise stated, Solar Plant accepts no responsibility or liability for additional costs or delays in relation to your need to obtain an upgrade of your meter box, sub-board, or the installation of a new meter; the removal & handling of asbestos at your property in relation to the installation of the Solar PV System; or the installation of timers, contactors, switches, or
other wiring & work in relation to Electric Hot Water, Slab Heating, Climate Saver, or Off Peak meters.
f. Solar Plant accepts no responsibility or liability for delays in installation if any information provided by the customer is incorrect.
7. Meters:
a. In the event that the meter box is located remotely from the inverter installation location, & such costs are not provided for in the relevant Solar Plant quotation, the customer will be required to arrange & pay for the additional work.
b. Solar Plant quote does not include additional costs in relation to reconfiguration of your meter as part of the Grid Connection Process which comes from your Power Distributor or Electricity Retailer.
8. Delivery and Installation
a. Solar Plant will make every reasonable effort to install your system in a timely manner; however Solar Plant will not be bound to meet estimated or proposed delivery, installation, or system completion dates resulting from issues which Solar Plant has no control over including but not limited to, limitations on worldwide material availability, peaks in demand created by changes in Government legislation, inclement weather, & other forms of force. Delays in Installation or Grid Connection are not valid reasons for claiming a refund or compensation from Solar Plant.
b. Unless otherwise stated additional costs may be applicable for extra work required on the day of installation such as splitting of the system into more than one bank, horizontal fixing of panels, & extra charges where required. Excluding Certegy Ezi-Pay Pty Ltd Customers.
c. Delays in installation are not grounds for cancellation & Solar Plant is not liable to you for any perceived loss as a result of these delays.
d. If difficulties with site access are encountered which Solar Plant was not made aware of prior to the day of installation, the additional costs incurred may be payable by the customer. e. Before the installation can commence, & modifications to your roof take place, you are required to arrange payment with the scheduling department for the balance payment of the system. All goods & products remain the property of Solar Plant until your payment or, if applicable, finance payment is received. Excluding Certegy Ezi-Pay Pty Ltd Customers
f. A Home Owner or otherwise Authorised Person must be present during installation to sign the mandatory declaration assigning the STC’s to Solar Plant, as per the Renewable Energy Act (2000). Should the installer arrive on the agreed date & a Home Owner or otherwise Authorised Person is not present, a rescheduling fee of $200.0 will apply & the installation will be delayed.
g. Upon signing the agreement, any requests for modifications to the material/equipment may incur an administration charge of $200.0. A new quote will be generated for any changes required.
9. Privacy Policy
a. You agree to provide Solar Plant with whatever personal information is required for the efficient functioning of Solar Plant on your behalf, in particular with relation to the processing of STC’s & your Grid Connection.
b. Solar Plant will only provide your information to its contractors, employees, & installers as is required to effectively perform the required work.
c. Solar Plant will only provide your information, on your behalf, to the relevant bodies (for the processing the STC's), & the Electricity Distributor & Retailer (for connecting your Solar PV System to the grid).
d. Unless otherwise stated & agreed upon, Solar Plant will not provide your personal information to any third parties other than those mentioned above.
e. On the day of installation you must sign all necessary documents as is required for the fulfilment of all parties’ obligations under this agreement.
f. Solar Plant will not sell your personal information under any circumstances.
10. Product Warranties
a. The Solar PV System comes with up to 5 Years Installation Warranty from Solar Plant in conjunction with the Manufacturer's Warranty. A Warranty Booklet will be presented to you at installation which also outlines that the Solar PV System requires servicing every two years by a licenced Solar Installer. Solar Plant does not provide warranty on monitoring systems which may come with the inverter. Workmanship warranty- Please visit www.solarplant.com.au
11. Finance
a. Financing is not available on advertised or promotional specials. Terms & Conditions for Repayment or Finance Options, including charges or interest, will be provided in full by the relevant company or entity prior to the customer entering into any such agreement.
12. Termination
a. Solar Plant may choose to terminate this agreement & your installation if you do not abide by these Terms & Conditions or if there are delays in the installation process or supplier prices increase & Solar Plant is unable to proceed with the installation as per this agreement; in which case the full deposit will be refunded via CHQ or EFT (unless otherwise stated).
b. You understand that under Australian Consumer Law & the relevant legislation you are entitled to a cooling-off period of ten (10) working days, where applicable. A Cancellation Request must be received by Solar Plant in writing via email,, or post within this period.
c. if a Cancellation Request is received in this time, you may be eligible for a refund of your deposit less any administration charges or costs incurred during that time such as applications or work requests. Termination after the ten (10) days may result in the loss of the full deposit paid. Furthermore, as we normally procure the required materials within two weeks, or fourteen (14) days, of receiving a signed copy of this agreement, the customer may be required to pay material costs if the job is cancelled after this period.
13. Consequential Damage
a. Solar Plant is not liable for any consequential damage that might arise due to the performance or non-performance of the solar system installation. The prices that we offer to our customers are after the solar rebate that the Federal Govt is giving for the solar system installation. However, you might be eligible for further rebate from your state govt. While we claim the Federal Govt Rebate on behalf of you and provide you a discounted price, we do not claim or make any guarantee that you will be getting your state govt rebate. It is completely your responsibility. If for any reason you can not claim your state govt rebate, you can not make Solar Plant liable for it, nor can you claim any consequential damage from us. b. Cancellation Requests as a result of this change may result in the loss of any deposit paid, or part-there-of, in accordance with our standard policies regarding Cancellation/Termination.
ABN: 47 631 373 549. Registered Office: Level 1, Suite 9, 247-251 Macquarie Street, Liverpool, NSW 2170, Australia , License # No.335372C, Ph 1300 319 866